Privacy Policy

Zylen ("we", "us", "our") is a software company based in Malaysia that builds e-invoice integration services connecting businesses to LHDN MyInvois. Our registered contact email is contact@zylen.tech.

This Privacy Policy explains how we handle personal data collected through our website (zylen.tech), our integration services, and any communications with us. We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA).

We collect information in the following ways:

Information you provide directly — your name, company name, email address, phone number, and business details when you fill in our contact form, book a call, or engage our services.

Business and invoice data — to perform e-invoice integrations, we may access invoice records, accounting data, and system credentials provided by you. This data is used solely to build and test your integration.

Usage data — standard web analytics such as page views, browser type, and referral source collected via anonymised analytics tools. No personally identifiable information is collected at this layer.

We use the information we collect to:

• Deliver and support your e-invoice integration project
• Respond to enquiries and schedule discovery calls
• Send project updates, proposals, and invoices
• Notify you of LHDN API changes that may affect your integration
• Improve our services and website experience
• Comply with legal and regulatory obligations under Malaysian law

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Project data (code, credentials, and integration configurations) is deleted or returned to you upon project completion or contract termination, whichever is sooner.

Contact and communication records are retained for up to 3 years for legitimate business and legal purposes.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. API credentials and sensitive business data are handled over encrypted channels and are never stored beyond the active project period.

No method of transmission over the internet is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.

We only share your information with third parties in the following limited circumstances:

• Service providers — tools we use to run our business (e.g. email, scheduling, project management) under strict confidentiality agreements.
• Legal requirement — if required by law, court order, or government authority.
• Business transfers — in the event of a merger or acquisition, your data may be transferred as part of that transaction.

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Withdraw consent for us to process your data (where consent is the basis for processing)
• Request deletion of your data, subject to legal obligations

To exercise any of these rights, contact us at contact@zylen.tech. We will respond within 21 days.

Our website uses minimal cookies required for basic functionality and anonymous analytics. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though some website features may not function as intended.

Our website may contain links to external websites (e.g. LHDN MyInvois portal, LinkedIn). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: contact@zylen.tech
WhatsApp: +60 11-6080 3604
Website: zylen.tech